Uber’s email regarding airports. Undercover Uber, Part 3.

Email just in:

Notice they mention collecting from gatwick surely there licence to operate must now be at risk with this evidence.

I know tfl compliance is a joke but someone must know what’s going on, someone must be responsible.

After a successful trial period over the weekend, we’re ready to launch the new airport pick up process on Monday 22nd December at 12pm!

Thanks to everyone who’s dropped by to pick up their airport board.  If you haven’t got it yet, you can pick it up next time you come by for Office Hours. Remember, from tomorrow, riders we be expecting to see you at arrivals with an Uber sign – so to get your journey off to the best start, make sure they can identify you easily!

The following changes coming in for all drivers and riders from Monday 22nd December from 12pm. We will be communicating the change to riders too tomorrow.

From Monday 22nd December, please follow this process:

Come into the airport zone if you want to pick up

You’ll be automatically placed in a queue to receive a request

When you receive the request, you’ll have around 15 seconds to accept

Once you’ve accepted, call the customer to confirm which terminal they are coming into

Head to the short-stay parking of the correct terminal and collect a ticket

Park your car and go to the terminal’s international arrivals

Wait for your passenger, holding the Uber sign

When you’ve found your passenger, confirm their name and accompany them to your car

Once you’re in the car, start the trip and take them to their destination as usual

For more information, including the airport queue zones, see our FAQs and the back of your airport board.

Please note, the drop off process remains unchanged.

Have an iPad or a tablet computer? Click here to get a digital version of the Uber airport sign to keep on your tablet computer and display at arrivals!

As you know, airport flat fares are changing. The new flat rates represent a 10-15% increase on the current fares with the most significant increases on trips to and from Gatwick airport. We’re also making flat rates clearer, with each postcode having it’s own flat rate – e.g. SW, SE, NW, etc.

You’ll be able to see each fare for your vehicle class, from each London postcode and to London Heathrow, London Gatwick and London City Airport here from 12pm on Monday 22nd December.

Please note that all trips from the airport include a parking fee to cover 30 minutes of parking in the short stay car park.  This will automatically be applied to the fare and Uber takes zero commission on this.

Please write in as usual if you have multiple stops on a flat rate to or from the airport so that the team can adjust this for you.

Please note that the new flat fares will apply from 12pm on Monday 22nd December.

Get your trip off to the best start – offer to help your passenger with their bags, if you can!

Thanks so much for your help and support as we make airport flat rates clearer and fairer for both drivers and riders.  As always, if you have any questions, please email supportlondon@uber.com.