The 20-year-old woman told Vice UK she was forced to call for assistance from the Met after being left stranded on the A12 close to Leyton in the early hours of Saturday morning.
The woman, whose name was given only as Caitlin, said she was on the way to watch her brother perform a DJ set but once she was in the cab she was told to not bother coming as it was too late.
She asked the cab driver to take her back home or to the next exit so she could catch a bus home, but the driver instead asked her to cancel the trip on the app and input a new destination.
Caitlin told Vice: “He raised his voice, turned back towards me and waved his finger around, telling me that I’d ‘closed his line’ and he wasn’t going to get paid for this.”
The driver then allegedly dropped her off by an SOS phone under a bridge on the A12 close to Stratford and told her to call for help from there.
She said after calling the SOS phone two police drivers came to rescue her and drove her to a minicab office in Leyton.
A spokesman for the Met said: “Police were called at 3.22am to Leyton. Officers located the subject and assisted in the journey home.”
An Uber spokesman told Vice: “The safety of our customers is Uber’s top priority. We are always sorry to hear of any customer’s bad experience and we reached out promptly to deal with this complaint.”
Uber has been contacted by the Standard for a comment.
Source: Evening Standard