Surely someone has some clout to sort this mob out?

This guy has done over 4 hours in the Taxi Feeder park and is on point. TFL have had all that time in which to hassle him?

Why have they waited until he is on point of a rank?

The group on the left turn up and block the pavement chatting to the rank agents.

Then one of them decides he’s going to badge and bill the guy on point.

Just as a passenger walks up the rank. The passenger is then struggling to get past this rabble with a case. They eventually move over enough to get passed. But no sorry to the passenger or assistance who’s then directed to the point cab.

Rather than back off, the CO continues to hassle the driver whose having problems finding his bill in his string pocket. Whilst the passenger now sits patiently in the back.

The passenger is eventually told to get the next cab.

These idiot PCOs don’t seem to care.

Good customer service would have been to help the poor woman with her case and open the door’s for her.

I’ve never seen a CO badge and bill the point cab? Especially at the flyers should they not ignore the three point cabs unless there’s a customer issue?

After all the driver would have been badged and billed when he last got credits.

Editorial Opinion : 

IF A CO (unaccompanied by uniformed police officer) IS GOING TO B&B A CAB ON POINT OF A RANK, IT CAN ONLY BE WITH THE UNDERSTANDING THAT AS SOON AS A PASSENGER GETS IN THE VEHICLE, THE INSPECTION MUST IMMEDIATELY CEASE.

PCOs do not have the power to stop you working, unless accompanied by a uniformed warranted police officer.

When the passenger approached the driver, he would have been well within his rights to instigate a stop of the Badge and Bill check (as you say, he’s already had a Badge and Bill  when he purchased his credits) and helped the lady into his cab, put the meter on and driven off.

I hope you have the COs details (always take them down if B&B’ed as you are as much entitled to check their documents as they are yours). Make sure you put in a formal complaint, this was a definite abuse of their powers.