Black cab firm proves big success

Coventry taxi firm enjoys resurgence in orders and pride for the world-famous black cab.

Workers at London Taxi Company in Holyhead rd, Coventry.

The rebirth of Coventry’s iconic taxi firm proved to be a huge learning experience for the man at the helm.

But he claims the lessons learned have helped create not only a resurgence in orders, but also in pride for one of the city’s most famous firms.

Peter Johansen has steered the London Taxi Company through its recent transformation – helping it regain the lions share of the marketplace after the toughest year in the firm’s 70-year history.

But the journey has not been without its difficulties, claims the vice president of UK operations. “Once we came out of administration I think everyone breathed a sigh of relief because you start to think there is hope, there is a future,” said Mr Johansen. “However, I think that some people underestimate how difficult it is to bring a company back out of administration.

“The first three months were difficult. We had to get the business up and running and it was hard because there were issues like getting a bank account. We found that we couldn’t get one open until July because of all the complications of administration.

“So we had tactical problems of how you run a company without a bank account, how do you pay suppliers and how do you pay the wages? That was a really difficult three months spent just trying to get the company up and running.”

And that wasn’t the only challenge Mr Johansen faced. Just a week before the world-famous cab maker collapsed into administration, more than 400 cabs were recalled with faulty steering boxes. This meant the firm’s 211-strong workforce were not only tasked with improving and rebuilding the iconic black cab, but also the company’s global reputation.

Workers at London Taxi Company in Holyhead rd, Coventry.
Workers at London Taxi Company in Holyhead rd, Coventry.

“The company had made some mistakes in the past and we weren’t proud of that,” said Mr Johansen. “We didn’t want to make the same mistakes going forward.

“I set out three priorities when I was appointed to this job. The first was to put customers first in everything that we did, the second was to focus on the quality of everything we made and the third was about profit.

“On day one we had in stock a number of vehicles left from administration. There were certain quality issues with them and I wasn’t prepared to sell those vehicles until we addressed all of them. This meant embarking on a very extensive refurbishment programme which cost about £6.5million.”

To further improve the TX4, Mr Johansen travelled to London where he visited cab ranks, chatted with drivers and issued an invitation to air their main concerns. During that first month, he received 288 angry letters.

“They were quite painful to read sometimes quite difficult to reply to, but everyone got a response and I learnt a lot about what was important to the cabbies and we tried to address all of their concerns, or as many as we could at least.

“Today, I still receive emails from cabbies but it is down to a trickle, maybe half a dozen in a month and five out of six will be praising us for the way we have changed the company. So we really turned the business around on that point of view.

“I picked up that the cabbies were very cross that the dooor panels scratched really easily and once you scratched them you couldn’t buff them out, so people bringing pushchairs in or even brushing keys against the doors, would leave a mark and wouldn’t go away.

“Cabbies are proud of their taxis and they have every right to be, so one of the things that we decided to do was change the nine interior panels inside the taxi. We put in a better and harder wearing panel that doesn’t scratch and the cost of the panels alone, let alone stripping them out, was £285 a set.

Business secretary Vince Cable with Li Shufu, chairman of Geely Automobile Holdings
Business secretary Vince Cable with Li Shufu, chairman of Geely Automobile Holdings

“We came up with a 21-point check list which included the most common complaints and we made sure that every cab we sold from that day had none of these faults. Drivers will tell you that the cabs they buy from us today are the best ever made.”

And the improvements have paid off for LTC, after the company won a major contract last month to deliver a fleet of 500 cabs to Azerbaijan. The vehicles will join the 1,000 damson-coloured TX4s which were supplied in 2011 prior to the Eurovision Song Contest in 2012.

The 500 London taxis will play a central role in the inaugural European Games taking place in the capital Baku next summer – with 300 reserved for use for VIP transport during the Games. “There have been so many highlights and good points over the past year, but I think the best for me was getting the Azerbijan contract for several reasons,” added Mr Johansen. “Baku has the European Games next year and the president wants more taxis because he is expecting more visitors. Of the fleet, 300 are going to be reserved for his VIPs. These are the presidents of countries around the world who will be picked up at the airport and taken to the games in a London taxi.

“What a tremendous way of advertising our vehicles. People around the world will be sat in the back of one of our cabs thinking about their taxi system and they will ask ‘would I have put a VIP in the back of our cabs?’ Also, the fact that they had the confidence to come back and order another 500 taxis speaks volumes about the vehicle.” And going foward bosses are confident of further contract wins around the world and believe the future is looking incredible bright. But the success of the company should not just be attributed to management policies and design changes, claims Mr Johansen.

“One of the biggest lessons I have learnt is that people make the difference to an organisation. We couldn’t have achieved any of this without the people that we employ today.

“They all excepted that is the way we should do it, they have changed the way they work to make a better product and have put tremendous effort into all they do. What I like is that we have seen a resurgence in pride in the product. I would say that people had lost that pride because there was previously so much pressure to get the vehicle built and out of the door, just to keep going and that’s when mistakes were made. That doesn’t happen today.

“Everyone in the company is working incredibly hard and it has been a tiring year but everyone is rightly proud of what they produce.”

Source: BBC

Woman raped by illegal minicab driver after late night pick up in Shoreditch says ‘horror’ will haunt her forever as he is jailed

Jailed: Paul Causer (Picture: Surrey Police)

A woman who was raped by an illegal minicab driver has said the “horror” of her ordeal will haunt her for the rest of her life, as her attacker was jailed for 11 years.

The 31-year-old victim, who does not want to be named, was picked up by Paul Causer in Shoreditch, east London, during the early hours of August 3 last year.

He unsuccessfully tried to withdraw hundreds of pounds with her bank card during the 22 mile journey to Godstone, Surrey.

He drove her to a secluded spot in Bone Mill Lane and stopped the car, pretending it had a problem, before attacking her.

After forcing himself on her, Causer, 39, dumped the woman by the roadside.

In a statement released by Surrey Police after he was jailed at the Old Bailey today, the woman warned others against the dangers of unlicensed minicabs.

She said: “The past year has been a nightmare and I am now grateful it is all over but the message I would like to remind people is not to get into an unlicensed taxi.

“Despite being aware of the warnings, this was never something that I thought would happen to me. The horror of that night will affect me for the rest of my life.”

Causer, of Barfleur Lane, Deptford, denied rape but was convicted.

He admitted three counts of attempted theft, for which he received an eight month sentence to run concurrently with the 11 year rape sentence.

Detective Sergeant Adele Robertson, who led the investigation, said: “Paul Causer targeted and abused a vulnerable woman and will rightly face time in prison for this abhorrent crime.

“I hope today’s sentence will go some way to giving the victim closure and allow her to move on with her life.”

Appealing to other victims of sexual offences to speak to police, she added: “Offences of this nature are not always reported to us, which is why we are keen to hear from anyone who has been attacked in similar circumstances to come forward. It takes a great deal of courage for victims to talk about what has happened, and they need to feel confident that if they report an offence we can help.”

Operation Vector: Hertfordshire Police launch crackdown on illegal minicab firms.

Police in Hertfordshire have launched a series of operations to target taxis and minicabs found breaking the law.
Hertfordshire Road Policing Unit, along with those in Bedfordshire and Cambridgeshire forces, have set up Operation Vector to check private hire cars and Hackney carriages across the county.
The aim of the campaign is to make sure the vehicles and drivers comply with the law and terms of their licences, so the public can be confident that vehicles are safe and legal.
In unannounced spot checks, taxis and minicabs will be checked for faults or defects while background checks on the drivers will also be carried out by police officers.
Sgt Sam Cordingley, who is leading the operation in Hertfordshire said: “While we believe the vast majority of taxis and private hire vehicles operating in Hertfordshire are safe to use, it is important that if they fall below the required standards, then action is taken against them.
“We take this very seriously and any drivers found to be flouting the law or the terms of their licence, may find that their license is suspended. This work is being done to ensure that the public can be confident that the taxis they get into provide a safe and secure means of transport around the county.”
Officers from safer neighbourhood teams and the special constabulary will also be supporting the operations.
Police and Crime Commissioner David Lloyd said: “The public needs to know that when they get into a taxi or pre booked minicab in Hertfordshire, that the vehicle is maintained to the correct legal standard and that the driver is a safe person to travel with. By taking this kind of action ‘upstream’, we can protect people from harm, stop them becoming victims and make Hertfordshire an even safer place to live for everyone.”

How Google might put taxi drivers out of business

Google’s self-driving car could turn New York’s taxis into an endangered species.

Chalk up another possible job victim of the Internet age — the New York City cab driver.

Google is betting big on the driverless car, testing 10 cars for more than 700,000 miles. Without a driver at the wheel, these vehicles are able to to navigate anywhere, including trips down the eight tight hairpin turns on San Francisco’s Lombard Street.

This month, Google took the next dramatic step by rolling out a fleet of 100 two-seaters without steering wheels, brakes or accelerators. Sensors, computers and lasers guide the vehicles to destinations specified on mobile phones by their passengers.

An emergency stop button is on board and, if conditions confuse the system, the car will simply come to a halt. This generation of vehicles will be lightweight, with soft collapsible front ends, and limited to 25 mph. The next version will be larger and faster and aimed at driving anywhere on its own.

The project has been licensed by California, where freeways are clogged and public transportation non-existent. The goal is to supplement existing transportation, then eventually to automate highways.

“On a normal operating highway, cars take up a tiny fraction of the space,” said Google co-founder Sergei Brin. “Mostly, it’s all air between you and the car in front of you, to the sides of you. Self-driving cars can chain together and use the highways far more efficiently.”

A Columbia University professor estimated that almost four times as many cars could travel through a corridor, safely and quickly, as are currently able to do so. Spending trillions on roads and public transportation won’t be necessary.

But driverless cars could change the urban environment as well — and upend the tens of thousands of taxis, liveries and limos that prowl New York’s streets and collect up to 1 million fares daily.

Converting these fleets gradually to driverless cars would reduce traffic, as these cars would not overcrowd the streets looking for fares. They would be parked or stored until summoned by cellphone or text to perform a task.

Less than 24 hours after Google unveiled its autonomous prototype, the CEO of ride-sharing service Uber, Travis Kalanick, said driverless cars will make cars cheaper to rent than to own. “When there’s no other dude [driver] in the car, the cost of taking Uber anywhere becomes cheaper than owning a vehicle.”

Commuters could be driven to work in vehicles with office equipment or face-to-face seating for meetings. Designated drivers would be redundant and party cars could ferry groups to football matches stocked with beer, snacks and big-screen televisions. Driverless cars could take your kids to soccer practice, take blind or disabled people anywhere, pick up groceries or fetch the dog from its groomer.

Self-driving cars are safer than human-driven cars, maintains Brin. In its two years of testing, only two Google cars were involved in minor accidents. In one case, its pilot was driving when the mishap occurred, and in another it was rear-ended while at a stop sign.

The fact is humans are lousy drivers. Roughly 30,000 Americans die every year from traffic accidents, mostly due to intoxication, incompetence or inattention. The worldwide carnage is an estimated 1.2 million annually.

Driverless cars are coming down the road more rapidly than most of us are aware. Brin forecasts widespread use by 2018. Nevada, Florida, Michigan, the District of Columbia and Sweden are licensing tests and dozens more have legislation in the works. Insurance regulators are looking at the issue of liability and the world’s automakers are engaged in research and pilot projects.

“The Mercedes S class will already drive by itself in a traffic jam,” said Silicon Valley guru Brad Templeton at a tech conference last week. Last year, Nissan showed a car that can find a space and park without the driver being inside.

There will be obstacles, such as the London taxi protest that temporarily shut down the city over a proposal to license Uber. But just like every industry from music to journalism, disruption is inevitable. After all, we have only our traffic, horns, cranky cabbies, fumes and huge infrastructure bills to lose.

Ironically, New York hosted the world’s first driverless car demo — in 1925, when a radio-controlled car drove up Broadway and down Fifth Avenue in heavy traffic. Nearly 90 years later, it’s time to sign on for more.

Black Cab Bursts Into Flames On M25 – In Pics

A black cab caught fire on the M25 in Kent yesterday morning.

taxi fire
Image: Caleb at Opt FX

Traffic around Swanley was brought to a standstill just after 7am.

Fortunately, no one was injured in the fire.

taxi fire
Image: Caleb at Opt FX

taxi fire
Image: Simon Kendall

Firefighters remained at the scene and although there were severe delays, the motorway remained open.