- Susan Ismaeel claims driver refused to wait for her to get into the vehicle
- She claims she tumbled out of open door twice as driver allegedly took off
- 37-year-old was left with a cut on her head and huge wound on her knee
- Ms Ismaeel, who ordered car from Ealing, said life ‘flashed before her eyes’
A civil servant was left with cuts and bruises after being knocked down twice by her own Uber minicab because the driver apparently took off before she was seated.
Susan Ismaeel said her life flashed before her eyes after she tumbled out of the taxi’s open door twice as the driver pulled off.
The 37-year-old said she then flew through the air, banging her head, knee and shoulders as she landed.
The civil servant, who was on the way home from dinner with her 33-year-old sister Sondos, has been left with huge gash on her head, as well as deep wound on her knee.
Ms Ismaeel said: ‘When I got my leg in, the driver just shot off. Sondos screamed and I fell over and the driver stopped.
‘But when I tried to get in again, he just drove off again, and I got sent flying.
‘It really was one of those moments where my life flashed before my eyes.’
The sisters, who say they use the service up to four times a week, had used the app to book a £6.76 journey from Ealing to their home in Hanwell East, west London, on Thursday last week.
Her sister Sondos, who works as a researcher, said: ‘I was screaming at the driver “she’s not in yet” but he was so impatient and odd. I don’t know what was wrong with him.
‘My sister went flying and she landed on her head. Thankfully after scans she is fine, but it was just ridiculous. My sister could have been seriously hurt.’
She added: ‘I know they come quickly, but he drove off while she was getting into the car.’
The pair went to nearby Ealing Hospital, where Ms Ismaeel was checked over by medics.
She added: ‘I shudder to think what could have happened. I had scans and full checks at the hospital. I have been a loyal Uber customer for over a year.
‘Uber won’t take any responsibility for their drivers and now I will never use them again. The driver got out of the car looked at me and then the next moment he was gone.’
They have since complained by email to the taxi company, which apparently said it is investigating the matter.
Uber have been approached for a comment.
Source: Daily Mail